Privacy Policy
How we collect, use, and protect your information
Last updated: January 2025
Personal Information
When you make a purchase or create an account, we collect:
- • Name and contact information
- • Delivery address
- • Phone number and email address
- • Payment information (processed securely)
Usage Information
We automatically collect information about how you use our website, including pages visited, time spent, and interactions with our content.
- • Process and fulfill your orders
- • Provide customer support and service
- • Send order confirmations and delivery updates
- • Improve our website and services
- • Send promotional offers (with your consent)
- • Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:
- • With delivery partners to fulfill your orders
- • With payment processors to handle transactions
- • When required by law or legal process
- • To protect our rights and prevent fraud
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure server infrastructure.
You have the right to:
- • Access your personal information
- • Correct inaccurate information
- • Request deletion of your data
- • Opt-out of marketing communications
- • Request data portability
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Email: privacy@knetappliances.co.ke
Phone: +254 700 123 456
Address: Knet Appliances Center, Moi Avenue, Nairobi, Kenya