Returns Policy
Returns & Refunds
30-day hassle-free returns
Return Policy
We offer a 30-day return policy for all products. Items must be in original condition with all packaging and accessories.
Eligible for Return
- • Defective or damaged products
- • Wrong item delivered
- • Product doesn't match description
- • Change of mind (within 7 days)
Not Eligible
- • Used or damaged by customer
- • Missing original packaging
- • Products over 30 days old
- • Custom or personalized items
Return Process
1
Contact Us
Call or email within 30 days
2
Get Approval
Receive return authorization
3
Ship Back
Package and send item
4
Get Refund
Receive refund in 5-7 days
Refund Information
Refund Timeline
- • M-Pesa: 1-2 business days
- • Bank transfer: 3-5 business days
- • Credit card: 5-7 business days
Return Shipping
- • Free return shipping for defects
- • Customer pays for change of mind
- • We arrange pickup for large items